- Embrace the importance of community-wide connections by meeting with and supporting local groups.
- Establish cooperative agreements between the library and other agencies for shared programs and services.
- Participate as an active member and leader (and host) of community groups.
- Recruit community volunteers for support as defined in the library’s written volunteer policy.
- Ensure that a staff person is responsible for volunteer coordination and training.
- Maintain a formal friends or foundation that meets on a regular basis with a library staff liaison present, and follow the national guidelines for the role of each.
- Involve library staff, friends and the community in long range plans and fundraising activities.
- Make clear distinctions about the responsibilities of the friends group or foundation, and keep funds raised by these groups separate; do not mix with normal operating expenses.
- Collect statistics and conduct research such as, customer surveys, community studies, citizen surveys, and other means appropriate to evaluate library services and resources.
- Use statistics and other data collection to communicate impact and relevance of library services to the community.
- Build “social capital” through civic engagement.
Community Engagement Checklist – FUTURE-FOCUSED
- Convene community meetings involving multiple stakeholders to address community issues.
- Encourage community members to participate in conversations about issues that are important to them – beyond library services. Invite partners to work together on plans that address community needs from multiple perspectives.
- Collect, organize, and provide information about community groups and issues.
- Participate in (or convene) cooperative planning and programming with community groups. Share associated costs when feasible.
- Embed library staff in community commissions, boards, neighborhood groups, organizations, and chambers.
- Invite community groups and/or businesses to participate in volunteer activities.
- Recruit mentors to assist in programs, labs, STEAM/STEM, art and other community-focused activities.
 Social capital refers to the value of social relations and the role of cooperation to achieve collective or economic results. Source: NC Public Library Standards, 2012.
Overview Video All Community Engagement
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